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General Policy

>> AlbumLand – General Terms & Conditions

Please review the following Terms & Conditions prior to the placement of any order where AlbumLand reserves the right to make any changes without notice in prices, materials, sizes and availability. In conjunction, this catalogue and price guide supersedes any previous AlbumLand catalogue or price guide.

 

>> Design, Printing, Mounting & Binding

Choose and arrange in sequence the images you wish to use.
Digital files must be Hi-Res output at 300DPI, color corrected and saved as JPEG
Custom text must be submitted as corrected spelling. AlbumLand will not be responsible for the result of low-Res and spelling mistakes. A design confirmation layout will be sent for your review.
One time only per order, changes affecting no more than 30% of the total pages can be made.
Changes affecting more than 30% of the total pages or changes made more than (1) time will incur an additional service charge.
Allow Two (2) weeks for design and a subsequent Four (4) weeks for printing & binding after confirmation approval. A total of six (6) weeks in house production time.
By choosing this Design Option, creative control is turned over to our team of professional graphic

 

>> Printing Mounting & Binding

You send us the designed files.
Designed print-ready files must be submitted in the EXACT page size required.
Files to be preferably saved as SRGB colour mode, JPEG
Files sent via FTP should be JPEG
Files should be Hi-Res output at 300DPI
Files must be in sequence and clearly numbered.
Allow Four (4) weeks in house production time.
AlbumLand will not be responsible for colour correcting and/or colour matching.
The designed files will be printed ‘as is’. Please double-check each file before submitting them.

 

>> Production

All prints will be trimmed a maximum of ¼” from each side, please plan your designed layouts accordingly.
All orders waiting on replacement prints/files will be placed on PENDING. No further production will be done.
All files submitted to AlbumLand are automatically considered to be PRINTABLE; therefore resolution, profile settings, and quality should be checked before submission.
Orders pending confirmation approvals are placed on PENDING until AlbumLand receives an email confirmation.
Upon approval, AlbumLand will not assume any responsibility for any further changes in design or colour.

 

>> Ordering

Orders can be placed through our website, www.albumland .net .
To check order status, please log on to our website using your member account or go through our helping desk. Please allow 2 business days upon arrival of your package for us to process your order.
Once an order is in our system, no changes are allowed. If you wish to cancel an order, a non-refundable cancellation fee will be applied.
Orders must be submitted as a complete order. No partial orders will be accepted.

 

>> Returns

All returns must be a manufacture based defect and must be reported within 2 business days upon receipt of merchandise. Return must first be authorized by e-mail or live chat with AlbumLand Customer Service. Returned products need to be properly packaged, shipped with the original packing list. Damaged products are the responsibility of the carrier and may be refused if delivered in poor condition.

 

>> Payment

Credit Cards: Visa, MasterCard and American Express
All payment must be paid in adavance
50% design fees and cancellation fees are non refundable.
Shipping and Handling are non refundable.

 

>> CancellationPolicy

For Flush-mount albums, 50% of the full amount shall be refunded, if requested before AlbumLand sends designs. No refunds will be given after designs have been sent.
No refunds will be given for Sample Albums of any kind.

 

>> Storage

Keep albums in a temperature controlled room. Drastic changes in environment can warp the shape/form of the natural products (i.e. paper) used in your album.

 

 

 

 

 

 

 

 

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